Help Desk: Improve First-call Resolution Rates
February 6, 2009 12:00 PM
Presence awareness is the cornerstone of real-time communication and collaboration—it is the engine that is powering adoption of Unified Communications, the greatest transformation in the way we work since the email revolution of the 1990s.
When you add presence awareness to your help desk and customer service organizations, you provide your employees and customers with immediate, real-time access to the right person to answer their questions.
Presence awareness enables faster, more efficient interactions that result in reduced costs, increased productivity, enhanced customer satisfaction, and shorter sales cycles.